FAQ

Frequently Asked Questions

Overview

You Can Sign Up for an OGPAY Account by clicking Here If you are an ORGANO Distribution Partner, ORGANO will create your OGPay account on your behalf. You will receive an activation email containing your temporary password and a link to begin the activation process.

Verify Information: Upon login, verify all your information are correct.
Explore: Explore and familiarize yourself with the many features of OGPAY!
Debit Card: Setup your Virtual Debit Card, by clicking on ‘Debit Card’, then ‘Virtual Debit Card’
Link Accounts: link a bank account or a credit card into your OGPAY account, you can do this by going to ‘Mobile Wallet’, select ‘linked accounts’, then choose to link either a bank account or credit card.
Once you have linked either a bank account or credit card, you can load funds into your OGPAY wallet so you can start using the benefits of OGPAY. To load funds, go to ‘Mobile Wallet’, Select ‘Load Money’, then select either ‘Load money from linked account’ or ‘US Bank Teller Load’, then fill in the appropriate information.

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If you haven’t received your account activation email, please contact OGPAY Customer Service, and we will gladly assist. Toll Free: 800-882-2314
International call: +1 800-882-2314
Email: Support@OGPay.com
Hours: Monday to Friday – 6AM to 6PM PST
Saturday – 6AM to 3PM PST

You can select your own username upon signup. If you forgot your username, you could click on ‘Forgot Username’ on the Sign In page. If you are an Organo distribution partner, your username is your Organo Distributor ID#. If you do not know your Distributor ID, please contact: support

You can update your billing/shipping address, email, and phone number by clicking on the “Account” tab and you can update your information under the “mWallet Customer Information” section. For updates on your name or date of birth, please contact us by email at support or by phone
Toll Free: 800-882-2314
International call: +1 800-882-2314

Managin You Transactions

To update your mobile wallet number click ‘wallet id management’ under ‘mobile wallet’ and add your new mobile wallet number with the correct country code. Then click ‘Update’.

To update your notification methods click on ‘update notification methods’ on the left side of the homepage. After clicking “Update Notification Methods” you can select “Text and Message” as the desired method. Enter your email address and phone number* and confirm by clicking “Update Notification Methods”.
Note: for mobile numbers
1. Select the correct country code
2. Enter your mobile number without any country code or prefix
For security purposes, the system will send a security code via sms and/or email whenever you login to a new device. If you can’t complete the process above, please contact OGPAY Customer Support and we will be happy to assist you.

If you forget your PIN, you can reset it using the ‘” Forgot PIN” feature found in your online OGPay Portal under ‘PIN management’. Log in to your OGPay Wallet, click on ‘PIN Management’, and Select ‘Forgot PIN’. You will be asked to enter your OGPay username and password, and a security code will be sent to your mobile # via SMS or email (or both). To successfully receive the security codes please make sure you have set up your notifications properly. (Recommended option is to set up for both email and phone). *For security reasons, our customer service team have no access to this section and will not be able to assist with any Pin update.

Download the App from the Apple App store or Google Play by searching ‘OGPAY Wallet’ .You can also download the OGPay app by clicking on the appropriate boxes below.
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    • Log in to your OGPAY mobile wallet, click on ‘ Account’, then click on ‘Change Password’ and enter your old password.
    • Select a new password, confirm it, and click ‘Submit’

Please note: Passwords must contain 6-15 characters and cannot be re-used.

  • To reset your password, select ‘Forgot Password’ on the login page and enter your username registered with the OGPay Mobile Wallet.
  • You’ll soon receive a password reset link in your registered email. Follow the link and enter a new password that you have not previously used.
  • Confirm the new password and click on ‘Submit.’
  • To reset your username, select ‘Forgot Username’ on the login page and enter your OGPAY mobile wallet number
  • You’ll soon receive a username reset link in your registered email. Follow the link and enter a new username you have not previously used.
  • Confirm the new username and click on ‘Submit.’

You can verify your Identity under ‘Security Status’ click on ‘Verify Identity’ and fill in the correct information. If you are an Organo Distribution Partner, Organo will verify your identity on your behalf. If you notice that your identity has not been verified yet, please contact OGPAY Customer Support and we will be happy to assist you.

You can change your Mobile Wallet Number by following the steps below:

    • Select ‘Mobile Wallet’ in the menu
    • Click ‘Wallet ID Management’ and select ‘Mobile Wallet Number’
    • In the drop-down menu please select your country/country code and type your phone number

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In order to see all your OG Pay transactions, log in to your OG Pay account, Click on “Mobile Wallet” and then “Dashboard”. At the section “TRANSACTION HISTORY”, under ‘Showing’, you will be able to change the time period using the drop down menu. You can also download your transactions in either Excel or PDF format.
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You can suspend your Mobile Wallet Account and your Debit Card by clicking on the blue button “Suspend” in the section “YOUR ACCOUNT STATUS” you will find under “Mobile Wallet” – “Dashboard” if you think your account has been compromised and need to suspend access to your account immediately. If you accidentally suspended your Mobile Wallet Account or your Debit Card please click on the blue button “Unsuspend” or “Restore” in order to reactivate your account. thumbnail

You can change the currency using the drop-down menu on the top right section of your OG Pay account, however, please note that the main currency denomination used in your wallet is US Dollars. Any other currency displayed is for your reference only and may fluctuate as OGPAY uses real time foreign exchange rates and will use real time rates for any foreign transactions. thumbnail

You can select your preferred language using the drop-down menu on the top right side of the OG Pay Wallet website.

Sending money to another Mobile Wallet Account allows you to send money from your OG PAY wallet to another OG PAY wallet with no extra charge for this money movement and no limits on how often you can send money.
Click on ‘Mobile Wallet’, then click ‘Send Money’, Select ‘Send Money to Another Wallet’.
Make sure to put in the correct amount and put in the recipient’s Mobile Wallet # in the ‘Acct/Mobile/Nickname’ field. To ensure you are sending money to the correct Mobile Wallet Account #, pls make sure to ask the recipient to provide you with the Mobile Wallet Account number as shown under ‘Your Account’ in their OGPAY mobile wallet without adding additional country prefix, + or 00
You may put in any description for the transaction, enter your PIN and click ‘Send Money’

Login to your OGPAY Mobile Wallet, under ‘Account’, click on ‘Refer a Friend’, Enter their mobile number or email address, and click on ‘Refer a Friend’. They will then receive a text or email invitation to sign up for an OGPAY account.

You can change the currency using the drop-down menu on the top right section of your OG Pay account, however, please note that the main currency denomination used in your wallet is US Dollars. Any other currency displayed is for your reference only and may fluctuate as OGPAY uses real time foreign exchange rates and will use real time rates for any foreign transactions. thumbnail

You can select your preferred language using the drop-down menu on the top right side of the OG Pay Wallet website.

Sending money to another Mobile Wallet Account allows you to send money from your OG PAY wallet to another OG PAY wallet with no extra charge for this money movement and no limits on how often you can send money.
Click on ‘Mobile Wallet’, then click ‘Send Money’, Select ‘Send Money to Another Wallet’.
Make sure to put in the correct amount and put in the recipient’s Mobile Wallet # in the ‘Acct/Mobile/Nickname’ field. To ensure you are sending money to the correct Mobile Wallet Account #, pls make sure to ask the recipient to provide you with the Mobile Wallet Account number as shown under ‘Your Account’ in their OGPAY mobile wallet without adding additional country prefix, + or 00
You may put in any description for the transaction, enter your PIN and click ‘Send Money’.

Login to your OGPAY Mobile Wallet, under ‘Account’, click on ‘Refer a Friend’, Enter their mobile number or email address, and click on ‘Refer a Friend’. They will then receive a text or email invitation to sign up for an OGPAY account.

If your last transaction failed for incorrect IBAN/BIC-SWIFT/NAME ON ACCOUNT please make sure to verify these detailed information with your bank, please also check with your beneficiary bank If you are able to receive US dollars in your bank account. If the transaction fails again please contact OGPAY Customer Service and we will be happy to assist you.

This field is only mandatory for the UK. The transit Number/Sort Code* field is not mandatory. If you don’t have a Transit Number/ Sort Code please leave the field empty. (Note that this field is only mandatory for UK transactions and it should follow the format XX-XX-XX)*

Each transaction costs $1.00 within the US and $3.00 outside the US. Any other possible difference between the amount transferred and the amount received depends exclusively on the destination bank. We suggest you check in advance with your banking partner if there are any service fees or foreign exchange fees applied to bank transfers from a US account.

Account Management

You Can Sign Up for an OGPAY Account by clicking Here If you are an ORGANO Distribution Partner, ORGANO will create your OGPay account on your behalf. You will receive an activation email containing your temporary password and a link to begin the activation process.

Verify Information: Upon login, verify all your information are correct.
Explore: Explore and familiarize yourself with the many features of OGPAY!
Debit Card: Setup your Virtual Debit Card, by clicking on ‘Debit Card’, then ‘Virtual Debit Card’
Link Accounts: link a bank account or a credit card into your OGPAY account, you can do this by going to ‘Mobile Wallet’, select ‘linked accounts’, then choose to link either a bank account or credit card.
Once you have linked either a bank account or credit card, you can load funds into your OGPAY wallet so you can start using the benefits of OGPAY. To load funds, go to ‘Mobile Wallet’, Select ‘Load Money’, then select either ‘Load money from linked account’ or ‘US Bank Teller Load’, then fill in the appropriate information.

Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.

If you haven’t received your account activation email, please contact OGPAY Customer Service, and we will gladly assist. Toll Free: 800-882-2314
International call: +1 800-882-2314
Email: Support@OGPay.com
Hours: Monday to Friday – 6AM to 6PM PST
Saturday – 6AM to 3PM PST

You can select your own username upon signup. If you forgot your username, you could click on ‘Forgot Username’ on the Sign In page. If you are an Organo distribution partner, your username is your Organo Distributor ID#. If you do not know your Distributor ID, please contact: support

You can update your billing/shipping address, email, and phone number by clicking on the “Account” tab and you can update your information under the “mWallet Customer Information” section. For updates on your name or date of birth, please contact us by email at support or by phone
Toll Free: 800-882-2314
International call: +1 800-882-2314

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